9 Most Common FIOS Error Codes & How to Quickly Fix Them (2024)

The fiber-optic Verizon FIOS network serves millions of homes in the mid-Atlantic and New England. As data is transmitted at the speed of light using fiber optics, it offers a reliable, fast internet connection and a lot of bandwidth for many devices.

The service also includes a set-top box, which includes Netflix and other streaming services. However, Verizon occasionally has server issues, causing the FIOS box to display error codes. We’ve collected the most common error codes and their fixes so you can watch movies with less trouble.

Why is my FIOS box & router not working?

There could be several reasons why your FIOS Wi-Fi has stopped operating error. Here are a few:

  • Linking issues with the router: If the router has not been linked properly, it wouldn’t work well, and you will run into issues.
  • Overheating: When the router overheats, its functioning is significantly affected. So you will have to check for that.
  • Loose or damaged cable: A loose connection or damaged cable is one of the common reasons users get errors on FIOS.
  • Incorrect router network card: The network card is just as important, and using an incorrect one may throw errors.
  • Server outage: Luckily, not every error has to do with a problem at your end. Sometimes, the server may be down, and as a result, you get the error.

Now that we’re dealing with, let’s tackle the problem with the solutions below for each error code.

How can I fix the most common FIOS error codes?

1. FIOS error code 1202

If FIOS displays the 1202 error, you can relax knowing your issue is simple to resolve.

Service users have also encountered this issue multiple times, believing that the coaxial cable is the source of the problem, although the root reason is elsewhere.

A splitter is normally included with the router, or you can buy it separately. A splitter divides the signals into two pathways, allowing two devices to be linked.

The router and set-top box must be connected to the same coaxial port on the ONT through a splitter to function effectively.

If you connect them via different outlets, FiOS error code 1202 is unavoidable.

2. FIOS error code 9-6-25

This problem is common on Apple devices since the application is incompatible with some iOS updates.

To resolve the issue, you should contact Apple or attempt to update your phone. To do this, you should:

  1. Go to Settings, then General, then tap Software Update.
  2. If an update is available, tap Download and install.

You can power cycle your modem and router to check if that resolves the problem if you have it on other platforms.

  1. Unplug the modem after the router has been disconnected. Removing the power cord from the back of the modem or router is necessary.
  2. Wait at least 30 seconds, then plug it back in and reconnect it.

3. FIOS error code 7203

This issue typically arises when activating a new tv box. You should stick to the instructions on the official pages for activating the set-top box to avoid receiving this error code.

Here is anofficial videoto help install your router if you haven’t already.

After you have installed the router, here is what you need to do to activate the setup box properly:

  1. First, connect the coax cable from your VMS or STB/DVR to a coax outlet.
  2. Then, connect the HDMI (other) cable from your VMS or STB to the TV.
  3. Connect the power cord from your VMS or STB to an electrical outlet.
  4. Turn on your VMS or STB and TV using your FIOS remote; follow the on-screen instructions.

4. FIOS error code 5000

FIOS error code 5000 typically indicates that the movie or television show you are attempting to watch is no longer available.

This could be a server issue because the movies available should no longer be on the list of watchable shows, but they remain appealing and cause problems.

This message may also appear if you have recorded a show and attempted to rematch it, but the system cannot locate the saved file. To resolve this problem, inspect your DVR for any hardware failures.

5. FIOS error code 1500

FIOS error code 1500 has no known cause and is not listed as an official error code in the Version’s list.

This error most likely indicates a hardware problem, and your set-top box or router may need to be replaced. You can call support and present the code for a more accurate diagnosis.

However, before contacting support, double-check all the connections and ensure everything works.

There is a chance that your ISP is experiencing shortages and that your network is unstable; it would also be helpful to call your ISP to ensure everything is working properly on the internet’s end.

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6. Verizon FIOS error e00

This is not an error but rather an indication of normal conditions after initializing the set-top box.

According to users, this code disappears after a while, and you can continue watching your favorite shows.

However, if it causes problems or notices something wrong with the service, you should contact customer support for assistance.

7. FIOS TV one error code 1202

The 1202 error code usually indicates that the coax cable is faulty. Cable television companies have placed coaxial wiring in practically every community, connecting virtually every home and apartment.

A screw-on connector distinguishes coaxial cable at one end and a thin copper wire at the center.

If your television displays the 1202 error, double-check this cable to ensure everything is in working order. If nothing is incorrect, you may want to replace your Coax cable.

The set-top box may have a broken coax port; therefore, you should test your cable by connecting it to another device first to determine the problem.

8. FIOS TV one error code 1101

The 1201 error code is frequently associated with the OOB not detected message. However, you can find a confirmed solution in the forums.

First of all, OOB stands for out of band. The VMS cannot receive orders if the signal from the main Verizon box is weak.

The weak signal issue could come from a variety of sources. A bad splitter, wiring, or a broken ONT (main Verizon box probably in your basem*nt or garage).

If you tested two boxes and they have the same problem, something else must be wrong. Aside from double-checking your connections from the ONT to the VMS, you’ll most likely require a tech visit.

9. FiOS error code 6304

The FiOS error code 6304 – FiOS app failed to load is a glitch that causes the update lights to keep blinking.

Verizon recognizes that issue as a problem with an update that should have already been fixed.

If you didn’t perform the latest updates on your router, you should do so. Also, resetting it should do the job.

Why is my FiOS Wi-Fi not working even though it’s connected?

If none of your devices can connect to the internet, yet your Wi-Fi indicator remains lit, the most obvious explanation is that your internet provider is down.

It’s always a good idea to check this before rebooting and dragging cables. You can also reset your modem to fix any problems with it.

How do I reset my FIOS?

Reset the FIOS Router

You will need a pin or a paper clip to reset the Verizon FIOS router. Use the pin/clip to hold the Reset button at the back of the router for 10 seconds, then release it.

The router will now reboot, and the default settings will automatically be in place, which indicates that the reset has been successful.

Reset the FIOS Set-Top box

Remove the power cable from the set-top box for 15 seconds, and plug it back in. Now, wait for the time to appear, then power on the device. Wait for the updates to install, and once that’s done, the reset is complete.

You may encounter hundreds of error codes when using the Verizon FIOS service.

The most common ones are listed above, but if you encounter any that are not on the list, here is anofficial listof the errors and their causes.

There should be no issues if you follow the setup guides mentioned above, as Verizon claims you can install the equipment without professional assistance.

However, if you run into any issues, customer service will be more than happy to assist you in resolving the problem in seconds.

9 Most Common FIOS Error Codes & How to Quickly Fix Them (2024)


How do I reset my Verizon FIOS signal? ›

If you only have issues with one specific Wi-Fi network, then the issue is with that Wi-Fi access point, not your device. When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem.

How do I reset my Verizon FIOS TV? ›

Stream TV - Factory Data Reset (Powered On)
  1. If necessary, press the. Home button. on your Stream TV remote to wake up your device.
  2. From the Stream TV Home screen, select the. Settings menu. (upper-right). ...
  3. Android TV settings. Device Preferences. Reset. ...
  4. Review the 'Reset' message then select. Reset. .
  5. Select. Erase everything. .

How do I fix my FiOS TV problem? ›

  1. Unplug your router for 30 seconds, plug it back in and try viewing again.
  2. If you have a network interface module (NIM) at your location, make sure it is plugged in and all connections to it are secure.
  3. Check your router to make sure all connections are correct and secure.

How to reboot a Verizon FiOS router? ›

Verizon Router - Restart Device
  1. Sign in to the Admin WebGUI.
  2. Click. Advanced. at the top of the page.
  3. From the left menu, click. Utilities. then. Reboot Router. .
  4. Click. Reboot Device. . The LED light turns off along with the device.

How do I refresh my Verizon signal? ›

Verizon Wireless Services

A simple reboot of the phone forces the phone to refresh its connection with the network and updates the preferred tower list.

How long does it take for FIOS router to reset? ›

Plug the router back in. Wait 1-3 minutes for the initialization process to be completed.

How do I restore my Verizon FiOS service? ›

Once you're ready to resume your service, log into My Verizon. From the "Account" drop down menu, under "My Devices", select Suspend or reconnect. You'll see a "Service suspended" label on any line that is currently suspended. Select the line that you would like to reconnect and click Select Device.

How do I unfreeze my Verizon FiOS TV? ›

Let the box reboot and reset. If that doesn't help, look at: Main Menu > Settings > System> Reset settings, and do it. Still no joy, try: Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues. Still messed up, try: Main Menu > Customer Support > Top Support Tools > Self Diagnostics.

What causes no signal on TV? ›

Overview. A "No Signal", "No Source", or "No Input" message will appear on your TV screen if the TV is not receiving a signal from your TV box. This is often a result of either the TV box being powered off, not being properly connected to the TV, or the TV being set to the wrong input.

How do I resolve an issue with Verizon? ›

Network outage troubleshooting suggestions:
  1. Restart your device. ...
  2. Confirm you're in a coverage area.
  3. Make sure Airplane Mode is Off on your device.
  4. Remove any cases or covers from the device.
  5. Change your Wi-Fi Calling settings to Cellular (if using Wi-Fi Calling).
  6. Reset Network Settings (Apple® only).

How do you fix a TV that says weak or no signal? ›

Basic troubleshooting
  1. Make sure the TV is updated to the latest software update. ...
  2. Make sure the correct input is selected on your TV. ...
  3. Make sure your connected device (cable box, digital / satellite receiver, Blu-ray Disc player, etc.) is turned on and not in standby mode. ...
  4. Turn your TV off and then back on.
Feb 22, 2024

How often should I reboot my Verizon router? ›

How often you should reboot your router will depend on the performance of your internet speeds and the age of your router. You may need to reboot once a month or as often as every day. Depending on your internet usage, you may be able to stretch out to every couple of months.

What color should a Verizon router be? ›

The Router Status LED will be solid white when your Fios Router is turned on, connected to the internet, and functioning normally.

What is the button on the back of Verizon FIOS router? ›

The WPS button is used to initiate Wi-Fi Protected Setup. This is an easy way to add WPS capable devices to your Wi-Fi network. To activate the WPS function, press and hold the WPS button located on the rear of your Verizon Router for more than two seconds.

How do I restore my Verizon FIOS service? ›

Once you're ready to resume your service, log into My Verizon. From the "Account" drop down menu, under "My Devices", select Suspend or reconnect. You'll see a "Service suspended" label on any line that is currently suspended. Select the line that you would like to reconnect and click Select Device.

How do I reset my Verizon network? ›

Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

How do I reset my network signal settings? ›

How to reset network settings on your Android phone or tablet
  1. Swipe up from the home screen to open the app drawer.
  2. Launch the Settings app (the one with a gear icon).
  3. Scroll down and tap System.
  4. Select Reset options. ...
  5. Select Reset Wi-Fi, mobile & Bluetooth.
  6. Tap Reset settings.

Why is my Verizon signal so weak? ›

Severe weather and seasonal conditions like heavy snow, storms or even trees in bloom can also affect your coverage. These seasonal changes can make it harder for the radio signal to reach you. Physical barriers such as mountains, hills and buildings may also block the signal.

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